To effectively safeguard employees' safety and health, FFHC builds on the foundation of the Occupational Safety and Health Act and PDCA management cycle to identify safety hazards that may arise from various operating procedures, content and environments in accordance with important indicators such as job types, operating environments, automatic inspection plans, health examination results, age, and gender. An employee health risk map was produced based on their incidence rates and the level of impact on company operations. The map indicates that obesity, accidental injuries, cardiovascular diseases and work-related stress were the four major high and moderate risk factors in 2023. Based on these findings, we have formulated various mitigating and prevention plans targeting health risks, in order to effectively reduce the incidence of occupational hazards and health risks among our employees.

If the Company receives a report of illegal infringement, the Company shall assist employees in addressing the issue immediately and actively provide psychological counseling and legal assistance in accordance with the Company's internal rules and regulations based on the physical and mental state of the employees. Perpetrators in such cases shall be penalized in accordance with related regulations and they shall be transferred from their original positions to prevent further contact with the victims. The Company shall provide the victims with the necessary assistance and support, and arrange psychological counseling services, peer support, rehabilitation or leave, or adjustments in work to provide support and encouragement. The Company's medical staff shall provide follow-up care and we hire lawyers to provide assistance for civil cases to claim compensation for damages and process related litigation. An illegal infringement case occurred in 2023, and has been properly taken care of.

The Company has established an "Occupational Safety and Health Committee" (OSH Committee) in accordance with the related workplace safety laws. The committee will have 7 members comprising of the employer, labor representative and department manager, with 3 members, or 43% coming from the labor union. Conduct quarterly meetings to review various health related issues, prevention of illness and health promotion matters, occupational hazards reports and others. Pay attention to employee health and workplace safety issues, in addition to the regular tracking of the progress of implementing items agreed upon in the meeting such as: safeguarding public safety in the workplace, tracking and management of employee health, supervision of safety and hygiene, and other measures beneficial to improving workplace safety and hygiene management.

The FFHC Headquarters building has a defense corps and emergency SOP in place. A vice president serves as the corps commander while the heads of the Human Resource Division and General Administration serve as deputy commanders. There is also one chief director and one director, who oversee the Control Center and five teams, these being the Engineering Team, Protection Team, Supply Team, Medical Team and Firefighting Team. Each team has a team captain, a deputy captain and several team members (assigned as necessary). In the event of an emergency, they can take the necessary response measures at any time to protect the safety of employees and property in the FFHC headquarters building.

All business units have appointed an OSH supervisor, first-aid personnel and fire-prevention manager to protect the safety and health of business units. Certified personnel are also dispatched to receive on-the-job training in accordance with the frequency specified in regulations to keep their OSH knowledge up to date. A continuous workplace safety and health inspection plan is also practiced to build an accident-free workplace.

In 2023, 62 business location obtained healthy workplace certification (Health Initiation Badge and Health Promotion Badge) from the Health Promotion Administration, Ministry of Health and Welfare. We also introduced the "ISO 45001 Occupational Safety and Health Management System" to our Headquarters Building. The President committed to and signed the occupational safety and health policy, which has been promulgated on the internal corporate website. We strive to enhance various management measures through the Plan-Do-Check-Act (PDCA) management principles. We also seek to find out safety concerns and opportunities for improvement through mechanisms such as management reviews, internal audits, automatic inspections, and safety and health inspections, in order to ensure that the system's spirits have been effectively implemented on the management level. We continued to obtain verification from the British Standards Institution (BSI) in 2023, and the scope of application has been expanded to cover all domestic business units. Verification targets now include the entire staff at our Headquarters Building as well as contractors.

Apart from administering labor insurance and National Health Insurance as required by law, First Commercial Bank and First Financial AMC also assist their employees in securing group insurance policies with preferential premium, including accident insurance, personal injury protection insurance, daily hospitalization allowances, and cancer insurance, etc. These policies are available to employees, their dependents, and retirees. Moreover, First Securities, First Life Insurance and FSITC all provide employee group insurance. First Bank personnel stationed overseas are not only covered by local group medical insurance but can also enroll in the International SOS for emergency medical assistance. Half of the cost is borne by the company to meet emergency medical needs.

Aside from complying with the "Incident Reporting Guidelines" to immediately report employees who have suffered accidental injury due to work or in the workplace, follow-up for accidents in the workplace must be conducted by the supervising department of occupational health and safety, the general affairs maintenance and repair department, the department supervisor of where the incident occurred, and a labor representative who must visit the incident site together to investigate, understand, and analyze the reason for disaster to plan preventative measures; once rectification is complete, records should be maintained for future follow-up. Support and assistance should be provided to employees as soon as possible to minimize injuries and apply for labor insurance claims or provide injury leave based on actual conditions. A total of 55 employees applied for injury leave in 2023; 0 employees suffered from occupational diseases; a total of 20 employees (including dispatch and security personnel) suffered from occupational accidents.