・Monthly/Quarterly： Employer/employee meeting/Employee Welfare Committee, Labor Safety and Health Committee, Labor Pension Oversight Committee

・Annually： Employee Commitment Survey

・At least once a Year： Employee Savings and Stock Ownership Committee

・Every 3 years： Committee Revision of collective bargaining agreement

・Permanent： Employee and sexual harassment complaint hotline, fax, e-mail,Employee forum on internal website, "Whistleblower section," " President's mailbox" and "Ideas mailbox"

・Ad hoc： First e-Academy digital learning system, Morning/evening business unit meetings

・Diverse Talent Recruitment and Skills Cultivation

・Occupational Safety and Health

・Talent Retention and Accessible Benefits

・Ethical Operations and Fair Treatment of Customers

・Business performance

・Human Rights and Gender Equality

・In 2022, 3,069 employees passed English proficiency certification tests such as the LTTC, IELTS, TOEFL, TOEIC, BULATS, and GEPT while 314 employees passed the JLPT and the LTTC's Japanese, Spanish, Korean, and German language certifications

・An Employee Commitment Survey was held in 2022, with a result of 91.74%

・Chosen for inclusion in the "Taiwan Employment Creation Index 99 " for the 13th consecutive year

・Included in the "Taiwan High Compensation 100 Index" for 9 consecutive years

・1,499 Employees have obtained the Certified Anti-Money Laundering Specialist (CAMS) certification.

・Recognized by the Occupational Safety and Health Administration, Ministry of Labor for "Disclosure of Occupational Health and Safety Indicators in Sustainable Reporting - Top 10% Enterprise in Financial Sector"

・Selected as a constituent stock of Bloomberg Gender-Equality Index

・Recognized by New Taipei City Government as an excellent enterprise of "Equality Measures for Families and Work"

・Quarterly： Hosting of domestic investor seminars

・Monthly and quarterly： Business performance report

・Yearly： Convening of general shareholder meeting, Issuing Chinese and English annual reports, sustainability report, Annual ESG credit rating meetings of credit rating agencies, Participation in the DJSI comparison, climate change questionnaire, water questionnaire, and other international ESG ratings

・Permanent： Telephone and e-mail of the spokesperson and investor relations department available from the corporate website's investor services section, Stakeholder survey in the corporate website's ESG section, Videos of investor seminars are concurrently published on our corporate website for viewing by investors(Retained for one year)

・Ad hoc： Publication of corporate governance, investor seminar presentations, financial information, annual reports, Sustainability reports and stock-related information on both English and Chinese corporate website, Attend investor seminars at the invitation of securities brokers to communicate with investors, Participation in domestic and international corporate governance-related organizations

・Business performance

・Corporate governance

・Tax Governance

・Risk Management and Operational Continuity

・Ethical Operations and Fair Treatment of Customers

・Prevention of money laundering, financial fraud and terrorism financing

・Information Security and Privacy Protections

・Responsible Finance

・ESG Products and Services

・Climate Strategy and Management

・Human Rights and Gender Equality

・Annually implement internal/triennially commission external professional independent institutions to evaluate the performance of the Board of Directors (individual director) and functional committees, the results of which are reported to the Board before the end of Q1 of the following year and disclosed on the Company's website

・First Bank and First Securities selected by Taiwan Stock Exchange into "List of Institutional Investors with Good Disclosure of Due Diligence"

・The Company was selected as a constituent stock in the DJSI "World Index" for the 5th consecutive year and was selected as DJSI Emerging Markets for the 7th consecutive year

・Selected 6 times to The Sustainability Yearbook, ranking into the top 1% of the global bank sector, published by S&P Global

・FFHC was included as constituent stock in the "FTSE4Good Emerging Index" for 6 years in a row.

・Constituent stock of MSCI All Country World Index (ACWI) and AAA in the bank sector of the MSCI ESG Ratings

・Earned the highest distinction of "A" in the CDP climate questionnaire, selected 4 times with the highest distinction of "A" in the financial sector, ranked at the "Leadership Level" for 5 consecutive years

・According to credit reports published by Taiwan Ratings, S&P, and Moody's, the Group is stable and possesses strong levels of capital in the financial sector as well as excellent standing in the domestic market along with satisfactory funding sources and liquidity structure.

・As a Premium member of the ACGA, the Company analyzed the latest corporate governance information and reports, participated in annual forums and seminars, and accord with the latest development trends in corporate governance

・Institutional investors' opinions and issues of concern are reported to the Board regularly to assist all directors, executives and independent directors with understanding the opinions of shareholders

・Permanent： All of our Group subsidiaries have customer complaint channels, including business units, customer service hotlines, and e-mail; The companies' contacts are established on the Group's official website; we publish the telephone number, address, and email of the contact person

・Regularly： Statements, latest financial information, event information, "Customer Information Confidentiality Measures" and "Customer Service Commitment", Hosting of service role-model competitions

・Ad hoc： Conduct customer satisfaction surveys through telephone surveys, e-mail surveys, customer service hotlines or outside survey firm; Host seminars on trusts for seniors and the handicapped, financial planning and investment seminars, industrial park seminars and ESG engagement

・Ethical Operations and Fair Treatment of Customers

・Information Security and Privacy Protections

・Responsible Finance

・ESG Products and Services

・Risk Management and Operational Continuity

・Climate Strategy and Management

・Digital Innovation and Inclusion

・Business performance

・First Securities was recognized by the FSC as "Top 25% of the Fair Customer Treatment Principles Evaluation Rankings".

・In the Financial Supervisory Commission's trust 2.0, a plan to promote the trust business, First Bank received awards such as "Best Trust Award - 2nd Place" and "Hospice Trust Award Group A - 1st Place", and other awards such as "Gold Trust Insurance Award - Outstanding Head Office", "Gold Trust Insurance Award - Outstanding Trust Managers", "Bailout Award", "Key Support for Innovative Industries", "Total Guaranteed Financing Amount", and "COVID-19 Insurance Projects". Other awards include "SME Loans - Excellent Bank", "Special Banking Award for Balanced Regional Development", "Special Banking Award for e-Commerce Financing", "Joint Loan Platform for the Export of Systems, Whole Plant, and Engineering Industries - Excellent Bank", "Loans to Support Key Innovative Industries - Excellent Bank", individual industries- special awards for "Asia Silicon Valley, "National Defense Industry", and "Circular Economy", and "Excellent Bank in the Financial Services Industry for Fair Treatment of Customers" and "Award for Passionate Participation of Promoting Financial Knowledge in Campuses and Communities"

・Recognized by the Central Bank as an excellent financial institution for SME loans - "Outstanding Performance Award" and "Financial Inclusion Award"

・First Life Insurance won the microinsurance competition organized by the Financial Supervisory Commission and received the "Compassion to the Disabled Award" as well as being selected for the 27th consecutive time as an excellent company that "Improves the Insurance Guarantee Plans for Citizens".

・First Bank received the "Golden Security Award" from Joint Credit Information Center as well as affirmation through the "Gold Quality Award" for 4 consecutive years.

・The number one bank in Taiwan in terms of SME lending market share for 13 years in a row

・Won "Excellence Award for Financing Amount Growth in New Southbound Countries" and "Excellence Award for the Growth of the Number of Branches Credit Guarantee Applications and Financing Amount " again by Overseas Credit Guarantee Fund.

・"iLEO digital accounts" was selected by "DailyView Internet Thermometer" for having a "Stellar Online Reputation (Digital Accounts)"

・Continued to launch the "Sustainable Performance Linked Loan Project", offering preferential interest rates to companies with improved environmental performance indicators. In 2022, the project approved 49 accounts with a total of NT$62.6 billion

・Permanent： Establish a spokesperson and PR department for liaising purposes

・Ad hoc： Participation in assessments, seminars and conferences; Hosting of press conferences and issuing of press releases

・Business performance

・Ethical Operations and Fair Treatment of Customers

・Information Security and Privacy Protections

・Corporate governance

・Digital Innovation and Inclusion

・Talent Retention and Accessible Benefits

・Social Impact

・Awarded the "Digital Information Security Award - Excellence Award" at the 2nd Digital Finance Awards organized by <Commercial Times>

・Active interactions with the media to implement ESG performance

・The expert team provides daily updates on market conditions and financial products to help the public keep track of the financial market

・Permanent： Whistleblower section

・Regularly： If suppliers involve in environmental pollution, violation of labor laws and regulations, or threat to public interests, they will be required to give an explanation or be excluded as potential partners

・Before listing：
1. Require companies that sell fund and insurance products through First bank to have compiled Sustainability Reports or issued a Sustainable Development Commitment
2. Review the ESG evaluation criteria of wealth management products through the ESG product review mechanism. The level of risk shall be classified based on the nature of these products before putting them on the market

・ESG Products and Services

・Climate Action

・Sustainable Procurement and Supplier Management

・Social Impact

・Ethical Operations and Fair Treatment of Customers

・Implemented the <ISO 20400 sustainable procurement guideline> which implements 7 core themes in procurement practices as well as obtaining a certificate for <ISO 20400 sustainable procurement guideline performance evaluation>

・Received the highest rating of A and Leadership Grade from the CDP 2021 Supplier Engagement Rating

・Completed investigations of 2,686 suppliers and included 359 suppliers into a database of qualified companies

・Recognition as Benchmark Private Businesses and Groups in Green Purchasing by the Taipei City Government for the 8th consecutive year, while green purchasing amounted to NT$150.86 million

・100% of the onshore and offshore fund companies listed in the Group have signed the compliance statement of the "Stewardship Principles" and the "Principles for Responsible Investment (PRI)" respectively

・Permanent： Establish an effective corporate governance structure and improve internal control system

・Ad hoc： Participate in seminars, symposiums, public hearings, competitions and evaluations hosted by the competent authorities ;Compliance with the relevant laws and policies of the competent authorities and cooperate with their monitoring and inspections ;Disclose business-related information on the Market Observation Post System and corporate website

・Ethical Operations and Fair Treatment of Customers

・Corporate governance

・Prevention of money laundering, financial fraud and terrorism financing

・Risk Management and Operational Continuity

・Climate Action

・Information Security and Privacy Protections

・ESG Products and Services

・Responsible Finance

・Climate Strategy and Management

・Sustainable Procurement and Supplier Management

・Occupational Safety and Health

・Social Impact

・Selected 8 times by the Taiwan Stock Exchange Corporate Governance Evaluation System into the "top 5% of publicly listed companies", 3 times into the top 10% (Top 4) of publicly listed companies in the "financial insurance category", selected for 8 consecutive years as a constituent stock of the "TWSE Corporate Governance 100 Index", selected for 6 consecutive years as a constituent stock of the "Taiwan Sustainability Index"

・Awarded the "National Sustainable Development Award - Corporate Category" by the National Sustainable Development Committee, Executive Yuan

・First Bank received the "Master Award" in the "Fourth National Enterprise Environmental Protection Awards".

・Selected by the Financial Supervisory Commission as a member of the "Coalition of Movers and Shakers on Sustainable Finance"

・Joined Partnership for Carbon Accounting Financials (PCAF) initiative and Science Based Targets initiative (SBTi)

・First Financial Holdings' TCFD report obtained the highest level certification of "LEVEL-5+" by the British Standards Institute (BSI), which is the first case in the financial industry.

・Awarded the Ministry of the Interior's "Green Building Benchmark Corporate Award"

・Awarded the Ministry of Economic Affairs' "Energy Conservation Benchmark Award - Silver"

・Awarded Taipei City Government's Net Zero Leadership Award - "Industry and Commerce Group A - 1st Place"

・Awarded New Taipei City Government's New Taipei City Enterprise Classic Award - "Model Enterprise in Energy"

・Selected by the Industrial Development Bureau, Ministry of Economic Affairs to organize the A grade certification of Taiwan Intellectual Property Management System (TIPS)

・First Bank donated 1‰ of payments made with the World Card totaling NT$1,130,000 to the "School Education Savings Account" platform of the Ministry of Education, which in turn helped 1,027 economically disadvantaged schoolchildren

・First Bank donated 3‰ of payments made with the Yilan Card totaling NT$2,650,000 to the Yilan County Government for use in social welfare, tree planting, and tree protection activities

・Reported business overview to the competent authorities every quarter to help the government keep track of the overall financial environment

・Regular： Hosting of art exhibitions , concerts and cultivating table tennis teams

・Ad hoc： Hosting of blood drives /donation/compassion/green organic/recruitment of caring and green volunteers such as beach and mountain clean-up; organize financial school/ Green finance and environmental education courses /health and financial seminars/remote area free clinics; Sponsorship of tennis, table tennis /weightlifting/athletics/taekwondo/archery/road running/badminton, participate in ESG related organizations, Hosting of energy-conservation symposiums and participation in sustainable finance seminars

・Social Impact

・ESG Products and Services

・Climate Strategy and Management

・Climate Action

・Sponsored the Jinshan Branch of National Taiwan University Hospital to implement necessary equipment for constructing a relay ward, sponsored Hualien Dental Association in improving equipment at the "Ruisui Dental Treatment Station" to provide local residents with superior medical services

・Assisted a total of 4,046 disadvantaged schoolchildren in Ankeng, Zhongzheng, and Erchong Elementary Schools for 12 consecutive years

・Provided education assistance programs Sponsored the "Financial Service Industry Education Foundation" with NT$2.5 million in 8 consecutive years and helped 1,507 students from poor and disadvantaged backgrounds complete their studies in 2022

・First Bank donated 6‰ of payments made with the Leezen Card totaling NT$10.89 million to the "Tze-Xin Organic Agriculture Foundation" and the "Bliss and Wisdom Foundation of Culture and Education." The donations help provide guidance on organic certification of agricultural products, promotion of organic vegetarian school meals, clean-up of water sources, and enhancing spiritual education

・Awarded the "Best ESG Award - 2nd Place" at the 11th Taiwan Banking and Finance Best Practice Awards organized by Taiwan Academy of Banking and Finance

・We have helped 25 elementary schools in rural areas of Xinzhu, Nantou, Yunlin, Xiayi, Hualian and Taitung County, etc. install 7,085 sets of LED lighting equipment. We estimate that the replacement would reduce about 620,000 kWh of electricity, cut electricity costs by approximately NT$2,480,000, and reduce 303 metric tons of CO2e each year

・Worked with Taipei City Low-Income Students Foundation and R.O.C. Shared Love Emergency Charity Association to provide microinsurance, benefiting 396 disadvantaged members of the public in 2022

・The release of 4 green financing and environmental training programs in "Green Buildings, Energy Conservation, and Decarbonization", "Climate Change Risk Management", "Review of Green Financing and Loans", "Green Consumer Financing", and 2 interactive online courses for environmental education as well as the "Student's Decarbonization Summer Camp for Environmental Education" co-organized in 2022 with environmental education partner Yang Ming Cultural Foundation promotes student's understanding of green financing and the shipping industry. A total of 27 environmental education programs were hosted for a total of 718 participants hailing from enterprises, government agencies, and schools

・Sponsored "Taiwan Indigo Dye Association" to organize "Campus Environment Educational Lectures – The Beauty of National Parks in Taiwan" for schoolchildren to connect with, learn about, and further take action to protect nature and become junior environment keepers, benefiting a total of 3,122 schoolchildren

・The "Planting Tree for Love" campaign was held for 7 consecutive years, and a total of 8,671 trees were planted, reducing CO2e by 86.71 metric tons per year.

・Held the "I Love Beautiful Sea" beach clean-up activity for six consecutive years, collecting a total of 14,115 kg of waste such as driftwood, fishery and general waste

・Promotion of gender equality concepts through financial education promotion activities. A total of 41 sessions were held, benefiting around 3,008 people

・Purchased about NT$2.82 million of social innovation organizations' products on the Social Impact platform's "Social Innovation Database" of the Small and Medium Enterprise Administration of the Ministry of Economic Affairs, and won the third place in the "Buying Power Social Innovative Products and Services Procurement" of the Ministry of Economic Affairs

・1,312 volunteers participated in 2022, benefiting 109,270 people and 5,199 hours of service