・Monthly/Quarterly: Employer-Employee Meeting, Employee Welfare Committee, Labor Safety and Health Committee, and Labor Pension Oversight Committee

・Once a year: Employee commitment survey

・At least once a year: Employee Savings and Stock Ownership Committee

・Once every three years: Revise the collective bargaining agreement

・Permanent: Employee and sexual harassment complaint hotlines, fax, email, company internal website employee opinion discussion forum, "Whistleblowing Section," "General Manager's Mailbox," and "Ideas Mailbox."

・When necessary: First Commercial Bank e-Academy digital learning system; and business units' morning and evening meetings

・Diverse Talent Recruitment and Skills Cultivation

・Ethical Operations and Fair Treatment of Customers

・Business Performance

・Selected for inclusion as a constituent stock of the "Taiwan Employment Creation Index 99" for 16 consecutive years

・Selected for inclusion as a constituent stock of the "Taiwan High Compensation 100 Index" for 12 consecutive years

・Presented with the "Sustainable Pilot Enterprise in Healthy Workforce" award by the Occupational Safety and Health Administration, Ministry of Labor on three occasions

・Quarterly: Hosting of earnings calls targeting domestic investors

・Monthly and quarterly: Announcements of business performance

・Once a year: Shareholders' meeting; publication of Chinese and English annual reports and sustainability reports; annual ESG credit rating meetings with rating agencies; participation in international ESG assessments such as DJBIC and CDP.

・Permanent: The Company's website has an Investor Services section with contact details for the spokesperson and the Investor Relations Department, including phone numbers and email addresses. The Sustainability Development section features a stakeholder survey form. Recordings of earnings calls are also published on the website for investors to view (retained for one year).

・When necessary: Publication of corporate governance, earnings call presentations, financial information, annual reports, sustainability reports, and related investors affairs in both English and Chinese on the corporate website. Invited to participate in earnings calls organized by securities brokers to communicate with investors. Participate in domestic and foreign initiatives and organizations related to corporate governance.

・Business Performance

・Corporate Governance

・Risk Management and Operational Continuity

・Ethical Operations and Fair Treatment of Customers

・Information Security and Privacy Protections

・Responsible Banking and Decarbonization Strategies for Investment & Financing

・ESG Products and Services

・Climate Strategy and Management

・Internal evaluation is conducted annually. Independent and professional external institutions are commissioned triennially to evaluate the performance of the Board of Directors (individual directors) and functional committees. The evaluation results are reported to the Board of Directors and disclosed on the company website before the end of the first quarter of the following year.

・Banking, securities, and asset management subsidiaries were recognized on the "List of Institutional Investors with Better Stewardship Disclosure"

・Selected as a constituent of the DJBIC for eight consecutive years and the Emerging Markets Index for ten consecutive years

・Selected as a member of the S&P Global Sustainability Yearbook for the ninth time, and ranked in the top 5% of the global banking industry

・Selected for inclusion as a constituent stock of the "FTSE4Good Emerging Index" for nine consecutive years

・Selected as a constituent of the MSCI ACWI Index and awarded the highest AAA rating in the banking sector under MSCI ESG Ratings for the fourth time

・Institutional investors' opinions and issues of concern are reported to the Board regularly to assist all directors, executives and independent directors in understanding the opinions of shareholders.

・Permanent: All of our Group subsidiaries have customer complaint channels (business units / customer service hotlines / e-mail). The Group's website has contact information for each company with the telephone number, address, and email of the contact persons.

・Regularly: Announce the "Customer Data Confidentiality Measures" and "Customer Service Commitment" for account statements, latest financial information, and event announcements, and select service role models.

・When necessary: Conduct customer satisfaction surveys via telephone questionnaires, email questionnaires, customer service hotlines, or outsourced services. Organize trust seminars for the elderly and disabled, financial investment seminars, industrial zone seminars, and ESG engagement meetings.

・Ethical Operations and Fair Treatment of Customers

・Information Security and Privacy Protections

・Responsible Banking and Decarbonization Strategies for Investment & Financing

・ESG Products and Services

・Risk Management and Operational Continuity

・Climate Strategy and Management

・Business Performance

・First Commercial Bank and First Securities have both been ranked in the top 25% of the bank and securities industry in the "3rd Sustainable Finance Evaluation" by the Financial Supervisory Commission (FSC)

・First Commercial Bank and First Securities were both ranked among the top 25% in the FSC "Fair Customer Treatment Evaluation"

・First Commercial Bank ranked first in Group A of the "Elderly Care Trust Award" and second in the "Trust Alliance Award" under the FSC's "4th Evaluation of the Trust 2.0 Plan by the Trust Industry" and received numerous recognitions from the Ministry of Economic Affairs' "financial institutions & credit managers with outstanding performance in administering credit guarantee loans to SMEs", including "Credit Guarantee Gold Award - Financial Institution Category," "Credit Guarantee Gold Award - Outstanding Credit Manager," "Green Credit Promotion Award," "Post-Pandemic Revitalization Award - Number of Applicants for Credit Guarantee Fund Category," "Support for April 3 Hualien Earthquake Reconstruction Award - Branch Office Category," "Liaison Enterprise Award," "Outstanding Performance in Collection for Credit Guarantee Fund Cases," and "Excellence Award for Collection of Credit Guarantee Fund Cases - Outstanding Credit Manager."

・Ranked No. 1 among all banks in Taiwan in SME loan market share for 16 consecutive years

・Permanent: Whistleblowing section

・Regularly: If suppliers involve in environmental pollution, violation of labor laws and regulations, or threat to public interests, they will be required to give an explanation or be excluded as potential partners

・Before launch:
1. Require companies that sell fund and insurance products through the First Bank to have compiled sustainability reports or issued a sustainable development commitment letter.
2. Review the ESG evaluation criteria of wealth management products through the ESG product review mechanism. The level of risk shall be classified based on the nature of these products before putting them on the market

・When necessary: Organize supplier meetings, publish procurement information on the company website, and make bidding transparent

・ESG Products and Services

・Ethical Operations and Fair Treatment of Customers

・100% of the onshore and offshore fund companies with products listed in the Group have signed the "Stewardship Principles" compliance statement and the "Principles for Responsible Investment (PRI)" respectively

・Permanent: We continue to set up effective corporate governance structure and sound internal control, and has been chosen as a member of the FSC's "Coalition of Movers and Shakers on Sustainable Finance". Furthermore, we also serve as the convening party of the "Working Platform for Promoting Net Zero by the Financial Sector - Work Group for Domestic & Overseas Promotion".

・When necessary: Participate in competent authority forums, seminars, public hearings, competitions, selection and evaluation mechanisms. Comply with relevant laws and policies of regulatory authorities, cooperate with their supervision and audits, and disclose operational information on the Market Observation Post System and the Company's website.

・Ethical Operations and Fair Treatment of Customers

・Corporate Governance

・Risk Management and Operational Continuity

・Information Security and Privacy Protections

・ESG Products and Services

・Responsible Banking and Decarbonization Strategies for Investment & Financing

・Climate Strategy and Management

・Ranked in the "top 5% of listed companies" in the Corporate Governance Evaluation of the Taiwan Stock Exchange Corporation for the 10th time; selected for inclusion as a constituent stock of the "TWSE Corporate Governance 100 Index" for 11 consecutive years; and selected for inclusion as a constituent stock of the "FTSE4Good TIP Taiwan ESG Index" for 9 consecutive years.

・Conducted seminars and exchanges with related international sustainable finance institutions or peers in the financial sector; put forth related suggestions; and offered suggestions to improve companies' and people's understanding of sustainable finance.

・First Commercial Bank received the "Excellence Award," the highest honor of the 7th National Enterprise Environmental Protection Awards presented by the Ministry of Environment, becoming the first organization nationwide to receive the award six times.

・Report the business overview to the competent authorities every quarter to help the government keep track of the overall financial environment.

・Permanent: Establish a spokesperson and PR department for liaising purposes.

・When necessary: Participate in various ratings/symposiums/seminars; host press briefings; and distribute press releases

・Business Performance

・Ethical Operations and Fair Treatment of Customers

・Information Security and Privacy Protections

・Corporate Governance

・ESG Products and Services

・First Commercial Bank received multiple recognitions in Business Today's 19th Wealth Management Bank and Securities Evaluation, ranking first in the "Best Digital Experience Award" and third in the "Best Asset Protection Award," "Best Trust Innovation Award," and "Best Senior-Friendly Service Award."

・Continuously deepen exchanges and collaboration with the media

・The expert team provides daily updates on market conditions and financial products to help the public keep track of the financial market.

・ESG Products and Services

・Climate Strategy and Management

・First Bank Culture & Education Foundation donated NT$4.01 million, equivalent to 1‰ of the total amount of transactions made with First Commercial Bank's Glory + World Card through the Ministry of Education's "School Education Savings Account" platform to help students in rural areas to have peace of mind and study by funding their education, school lunch and after-school programs, benefitting 1,705 schoolchildren.

・Assisted 15 elementary and junior high schools in rural areas across New Taipei City, Hsinchu County, Nantou County, and Pingtung County in installing 6,007 LED lighting units. The project is expected to reduce annual electricity consumption by nearly 600,000 kWh, save approximately NT$2.36 million in electricity costs, and reduce carbon emissions by 293 metric tons of CO₂e annually.

・A total of 65 gender equality education and anti-drug awareness seminars were conducted, benefiting 3,679 participants.

・Organized 45 green volunteer activities involving organic farm collaboration, coastal conservation, tree planting and carbon reduction, contract farming adoption, and wetland conservation. A total of NT$2.27 million was invested, with 2,028 kilograms of organic vegetables and fruits harvested and purchased