・Monthly/Quarterly: Employer-Employee Meeting, Employee Welfare Committee, Labor Safety and Health Committee, and Labor Pension Oversight Committee

・Once a year: Employee commitment survey

・At least once a year: Employee Savings and Stock Ownership Committee

・Once every three years: Revise the collective bargaining agreement

・Permanent: Employee and sexual harassment complaint hotlines, fax, email, internal company website employee opinion discussion forum, "Whistleblowing Section," "General Manager's Mailbox," and "Ideas Mailbox."

・When necessary: First Commercial Bank e-Academy digital learning system; and business units' morning and evening meetings

・Diverse talent recruitment and skills cultivation

・Ethical Operations and Fair Customer Treatment

・Business performance

・In 2024, a total of 3,455 people passed English proficiency tests such as LTTC, IELTS, TOEFL, TOEIC, BULATS and GEPT. Moreover, 386 people passed Japanese, Spanish, Korean and German proficiency tests at institutions like JLPT and LTTC.

・Selected for inclusion as a constituent stock of the "Taiwan Employment Creation 99 Index" for 15 straight years

・Selected for inclusion as a constituent stock of the "Taiwan High Compensation 100 Index" for 11 straight years

・Presented with the "Sustainable Pilot Enterprise in Healthy Workforce" award by the Occupational Safety and Health Administration, Ministry of Labor on two occasions.

・Selected by the human resource magazine HR Asia as one of the "Best Companies to Work for In Asia"

・Quarterly: Hosting of earnings calls targeting domestic investors

・Monthly and quarterly: Announcements of business performance

・Once a year: Convene shareholders' meetings and publish annual reports in Chinese and English, sustainability reports, and annual ESG credit rating meetings with rating agencies. Participate in international ESG evaluations such as DJSI, CDP, and water questionnaires.

・Permanent: The Company's website has an Investor Services section with contact details for the spokesperson and the Investor Relations Department, including phone numbers and email addresses. The Sustainability Development section features a stakeholder survey form. Recordings of earnings calls are also published on the website for investors to view (retained for one year).

・When necessary: Publication of corporate governance, earnings call presentations, financial information, annual reports, sustainability reports, and related investors affairs in both English and Chinese on the corporate website. Invited to participate in earnings calls organized by securities brokers to communicate with investors. Participate in domestic and foreign initiatives and organizations related to corporate governance.

・Business performance

・Corporate governance

・Risk management and operational continuity

・Ethical Operations and Fair Customer Treatment

・Information security and privacy protections

・Responsible Finance and decarbonization strategies for investment & financing

・ESG products and services

・Climate strategy and management

・Internal evaluation is conducted annually. Independent and professional external institutions are commissioned triennially to evaluate the performance of the Board of Directors (individual directors) and functional committees. The evaluation results are reported to the Board of Directors and disclosed on the company website before the end of the first quarter of the following year.

・The subsidiary bank and securities company both made the "list of companies with better institutional investor stewardship disclosure"

・Selected for inclusion as a constituent stock of the DJSI "World Index" for 7 straight years; selected for inclusion as a constituent stock of the "Emerging Markets Index" for 9 straight years

・Selected as a member of the S&P Global Sustainable Yearbook for 8 times, and ranked in the top 5% of the global banking industry

・First Financial Holding's TCFD report has been awarded "LEVEL -5+" - the highest level of certification - by the British Standards Institution (BSI) on four occasions.

・Selected for inclusion as a constituent stock of the "FTSE4Good Emerging Index" for eight years in a row

・Selected for inclusion as a constituent stock of the MSCI "ACWI Index" on three occasions, in addition to being named in the top AAA class in the bank category by ESG Ratings

・Our operations have been rated as stable by credit rating companies such as Taiwan Ratings, S&P and Moody's. The Group boasts robust and advantageous market competitiveness, as well as a sound corporate governance paradigm. In the financial market, we have demonstrated stable corporate value, a dispersed client base, adequate financial structure and risk management, as well as outstanding asset quality.

・We serve as a premium member of the Asian Corporate Governance Association (ACGA), as we study and analyze the latest corporate governance information and reports, and participate in ACGA events such as annual forums and seminars, as part of our efforts to align with international development trends in corporate governance.

・Institutional investors' opinions and issues of concern are reported to the Board regularly to assist all directors, executives and independent directors in understanding the opinions of shareholders.

・Permanent: All companies under the Group have set up their customer complaint channels (business units/customer service hotlines/emails, etc). Contact persons of various companies are listed on the official Group website, including their phone numbers, addresses and emails

・Regularly: Announce the "Customer Data Confidentiality Measures" and "Customer Service Commitment" for account statements, latest financial information, and event announcements, and select service role models.

・When necessary: Conduct customer satisfaction surveys via telephone questionnaires, email questionnaires, customer service hotlines, or outsourced services. Organize trust seminars for the elderly and disabled, financial investment seminars, industrial zone seminars, and ESG engagement meetings.

・Ethical Operations and Fair Customer Treatment

・Information security and privacy protections

・Responsible Finance and decarbonization strategies for investment & financing

・ESG products and services

・Risk management and operational continuity

・Climate strategy and management

・Business performance

・First Commercial Bank and First Securities have both been ranked in the top 25% of the bank and securities industry in the "Second Sustainable Finance Evaluation" by the Financial Supervisory Commission

・First Commercial Bank has been ranked in the "top 25% for fair customer treatment evaluation" for three straight years

・First Life Insurance has been ranked in the "top 26%-50% for fair customer treatment evaluation" for two straight years

・First Commercial Bank finished in the first place in the FSC's "Phase III Trust Industry Promotion of Trust 2.0 Program Evaluation" and "Trust Business Innovation Award", finished in the second place in group A of the "Eldercare Trust Award", in addition to awards such as "Trust Alliance Award" and "Special Award for Participating in the National Credit Guarantee Mechanism". From the MOEA, we have also been presented with the "Gold Quality Award for Credit Guarantee - Financial Institution Category", "Gold Quality Award for Credit Guarantee - Credit Manager with Outstanding Performance", "Green Credit Promotion Award", "Post-Pandemic Revitalization Award - Financial Institution Category", "Post-Pandemic Revitalization & Transition Award for Local Areas", "Enterprise Bailout Award", "Outstanding Performance in Collection for Credit Guarantee Fund Cases", and "Excellence Award for Total Financing Amount of Credit Guarantee Fund" among "financial institutions & credit managers with outstanding performance for SME credit guarantee fund".

・First Securities won the TWSE's "Intermediary Institute" - "Working Together Award-Second Runner-up in Securities Underwriters", "March into the Future Award - Number 1 in IPO Fundraising" and "Innovation Promotion Award - Securities Underwriters", and was chosen as an outstanding institution in the securities group for bonus point tallying and intelligence sharing in 2023 by the Financial Information Sharing and Analysis Center (F-ISAC).

・FSITC has been presented with the "Best S&F Paper Award-Excellence Award for Innovative Practice " by the FSC

・First Life Insurance has won the "Insurance Sector Driving Various Operations to Align with Government Policies" - "Six Cores & Public Works Investment Competition - Project Investment Category" award from the FSC. It has also been named as a company with outstanding performance in "improving insurance protection packages for Taiwanese" for 29 times in a row.

・We have ranked first among all banks in terms of our market share of SME loans for 15 straight years

・We continue to promote the "Sustainability Linked Loan Program", providing preferential interest rates to companies with improved environmental performance indexes. In 2024, 263 customers were granted loans totaling NT$696.4 billion.

・Permanent: Whistleblowing section

・Regularly: If suppliers involve in environmental pollution, violation of labor laws and regulations, or threat to public interests, they will be required to give an explanation or be excluded as potential partners

・Before launch:
1. Require companies that sell fund and insurance products through the First Bank to have compiled sustainability reports or issued a sustainable development commitment letter.
2. Review the ESG evaluation criteria of wealth management products through the ESG product review mechanism. The level of risk shall be classified based on the nature of these products before putting them on the market

・When necessary: Organize supplier meetings, publish procurement information on the company website, and make bidding transparent

・ESG products and services

・Ethical Operations and Fair Customer Treatment

・100% of the onshore and offshore fund companies with products listed in the Group have signed the "Stewardship Principles" compliance statement and the "Principles for Responsible Investment (PRI)" respectively

・Permanent: We continue to set up effective corporate governance structure and sound internal control, and has been chosen as a member of the FSC's "Coalition of Movers and Shakers on Sustainable Finance". Furthermore, we also serve as the convening party of the "Working Platform for Promoting Net Zero by the Financial Sector - Work Group for Domestic & Overseas Promotion".

・When necessary: Participate in competent authority forums, seminars, public hearings, competitions, selection and evaluation mechanisms. Comply with relevant laws and policies of regulatory authorities, cooperate with their supervision and audits, and disclose operational information on the Market Observation Post System and the Company's website.

・Ethical Operations and Fair Customer Treatment

・Corporate governance

・Risk management and operational continuity

・Information security and privacy protections

・ESG products and services

・Responsible Finance and decarbonization strategies for investment & financing

・Climate strategy and management

・Rated as a "top 5% listed company" in the Corporate Governance Evaluation of the Taiwan Stock Exchange Corporation for the tenth time; selected for inclusion as a constituent stock of the "TWSE Corporate Governance 100 Index" for 10 straight years; and selected for inclusion as a constituent stock of the "FTSE4Good TIP Taiwan ESG Index" for eight straight years

・Conducted seminars and exchanges with related international sustainable finance institutions or peers in the financial sector; put forth related suggestions; and offered suggestions to improve companies' and people's understanding about sustainable finance.

・First Commercial Bank has been presented with the "National Sustainable Development Awards (corporations) by the National Council for Sustainable Development, Executive Yuan

・At the Sixth "National Enterprise Environmental Protection Award", First Commercial Bank was presented with the highest accolade - the Gold Award - by the Ministry of Environment, and the Bank's 201 business locations have also won the "green office certification" from the Ministry of Environment.

・Thanks to its ESG Podcast "Chat About New Stuff with First Bank", "Always with You" brand image commercial, accessible family, sports trailblazer, First Financial Smart Map Platform, automated platform for corporate cash flow, project to introduce the NPS digital platform, iLEO e-banking, and diverse social platforms, First Commercial Bank won the "21st National Brand Yushan Award" - "Most Popular Brand Category" and "Best Product Category". In particular, the Bank's diverse social platforms and smart map platform also won the distinction of "Top National Award". Moreover, First Securities also won the "Outstanding Enterprise Award", and won the "Best Product Award" and "Most Popular Brand Award" for its "ESG Intelligent Sustainability Indicator Data Platform" and "Investment & Stock Portfolio Diagnosticians". First Life Insurance also won a total of 16 awards with its "My Own U.S. Dollar Variable Universal Life Insurance" policy, including the "Best Product Award".

・First Commercial Bank donated NT$1.47 million in rebate, or 1% of the total amount of transactions made with the Glory + World Card. Through the Ministry of Education's "School Education Savings Account", the fund benefited 1,324 financially disadvantaged students. The Bank donated NT$7.68 million, or 3‰ of the total amount of transactions made with the Taoyuan Citizen Card, to the Taoyuan City Government to help promote the smart city initiative. The Bank donated NT$2.99 million, or 3‰ of the total amount of transactions made with the Yilan Affinity Card, to the Yilan County Government to assist the county's public welfare, tree planting and tree protection campaigns.

・Report the business overview to the competent authorities every quarter to help the government keep track of the overall financial environment

・Permanent: Establish a spokesperson and PR department for liaising purposes.

・When necessary: Participate in various ratings/symposiums/seminars; host press briefings; and distribute press releases

・Business performance

・Ethical Operations and Fair Customer Treatment

・Information security and privacy protections

・Corporate governance

・ESG products and services

・First Commercial Bank won Business Today's "Assessments on Wealth Management Banks & Securities Companies" - first place finish in the "Best Fair Customer Treatment Award", second place in the "Best Wealth Management Consultant Team Award", second place in the "Best Product Award", second place in the "Best Elderly-Friendly Award", and third place in the "Best Risk Control Award"

・Interact with the media actively to present our ESG performance.

・The expert team provides daily updates on market conditions and financial products to help the public keep track of the financial market.

・ESG products and services

・Climate strategy and management

・First Life Insurance donates NT$100 to the Integrated Community Care Center of Xinyi District (Stone Soup) for every mortgage case, life insurance policy or long-term care insurance policy it sells. In 2024, a total of NT$598,000 was donated.

・First Commercial Bank donated NT$9.97 million, or 6‰ of the total amount of transactions made with the Leezen Co-branded Credit Card, to "Tze-Xin Organic Agriculture Foundation" and "Bliss and Wisdom Foundation of Culture and Education", in an effort to commit itself to ecological conservation and life education while supporting organic farming and the practice of planting trees to safeguard our coastlines.

・We assisted 18 junior high schools and elementary schools in far-flung rural areas of Hsinchu County, Nantou County and Pingtung County to install 6,873 sets of LED lamps, which are estimated to reduce nearly 690,000 kWh in electricity consumption and save around NT$2.76 million in electricity bills, resulting in a reduction of 342 MT CO₂e.

・We have held the "Plant Trees & Share Love" campaign for nine straight years, with a total of 13,936 trees having been planted for an annual carbon reduction of 33 MT CO₂e

・We have held the "I Love the Beautiful Sea" beach cleanup campaign for eight straight years, and a total of 14,894 kilograms of trash, such as driftwood and fishery & general waste, has been collected.

・For 3 straight years, we have taken part in the "Foster Land to Keep the Air Clean for Taiwan", a public welfare action plan aimed at stopping rice straw burning. We have adopted 100 hectares of land in Hualien, and expect to reduce around 900 MT CO₂ every year to help solve the air pollution problem.