・Monthly/Quarterly: Employer-Employee Meeting, Employee Welfare Committee, Labor Safety and Health Committee, and Labor Pension Oversight Committee

・Once a year: Employee commitment survey

・At least once a year: Employee Savings and Stock Ownership Committee

・Once every three years: Revise the collective bargaining agreement

・Permanent: Employee and sexual harassment complaint hotlines, fax, email, internal company website employee opinion discussion forum, "Whistleblowing Section," "General Manager's Mailbox," and "Ideas Mailbox."

・Irregular: e-Student digital learning system and business unit morning and evening meetings

・Diverse Talent Recruitment and Skills Cultivation

・Occupational Safety and Health

・Talent Retention and Accessible Benefits

・Ethical Operations and Fair Treatment of Customers

・Business Performance

・Human Rights and Gender Equality

・In 2023, 3,250 employees passed English proficiency certification tests such as the LTTC, IELTS, TOEFL, TOEIC, BULATS, and GEPT while 356 employees passed the JLPT and the LTTC's Japanese, Spanish, Korean, and German language certifications.

・The result of the Group's employee engagement survey in 2023 was 91.88%.

・Chosen for inclusion in the "Taiwan Employment Creation Index 99 " for the 14th consecutive year

・Chosen for inclusion in the "Taiwan High Compensation 100 Index" for the 10th consecutive year

・Awarded the "OHS SDGs" by the Occupational Safety and Health Administration, Ministry of Labor

・Received the 1111 Job Bank 2023 Happy Enterprise Gold Award

・Received the "2023 Taipei City Workplace Gender Equality Certificate" Golden Quality Award presented by the Department of Labor, Taipei City Government

・Quarterly: Hosting of investor seminars.

・Monthly and quarterly: Announce operational performance.

・Once a year: Convene shareholders' meetings and publish annual reports in Chinese and English, sustainability reports, and annual ESG credit rating meetings with rating agencies. Participate in international ESG evaluations such as DJSI, CDP, and water questionnaires.

・Permanent: The Company's website has an Investor Services section with contact details for the spokesperson and the Investor Relations Department, including phone numbers and email addresses. The Sustainability Development section features a stakeholder survey form. Recordings of institutional investor briefings are also published on the website for investors to view (retained for one year).

・Irregular: Publication of corporate governance, investor seminar presentations, financial information, annual reports, sustainability reports, and related investors affairs in both English and Chinese on the corporate website. Invited to participate in investor conferences organized by securities brokers to communicate with investors. Participate in domestic and foreign initiatives and organizations related to corporate governance.

・Business Performance

・Corporate Governance

・Tax Governance

・Risk Management and Operational Continuity

・Ethical Operations and Fair Treatment of Customers

・Prevention of money laundering, financial fraud and terrorism financing

・Information Security and Privacy Protections

・Responsible Finance and Decarbonization Strategies for Investment & Financing

・ESG Products and Services

・Climate Strategy and Management

・Human Rights and Gender Equality

・Annually implement internal/triennially commission external professional independent institutions to evaluate the performance of the Board of Directors (individual director) and functional committees. The evaluation results are reported to the Board of Directors and disclosed on the company website before the end of the first quarter of the following year.

・The Group's bank, security company and insurance subsidiaries all made the "list of companies with better institutional investor stewardship disclosure"

・Chosen as a constituent stock of the "World Index" by the DJSI for 6 consecutive years; chosen as a constituent stock of the "Emerging Markets Index" for 8 consecutive years

・Selected for the S&P Global Sustainability Yearbook 7 times, ranking in the top 5% of global banks

・Included as constituent stock in the "FTSE4Good Emerging Index" for 7 consecutive years

・Chosen as a constituent stock of the MSCI "Global Standard Indexes (MSCI ACWI Index) for the second time; recognized as an AAA company, the highest level in the bank category of ESG Ratings

・According to the credit rating of stable issued by credit rating agencies such as Taiwan Ratings, S&P and Moody's, our Group enjoys a strong competitive advantage in the financial industry and is a model of sound corporate governance. in the financial market, we have demonstrated solid corporate values, distributed customer base along with sound financial structure, risk control and excellent asset quality.

・As a Premium member of the ACGA, the Company analyzed the latest corporate governance information and reports, participated in annual forums and seminars, and accord with the latest development trends in corporate governance

・Institutional investors' opinions and issues of concern are reported to the Board regularly to assist all directors, executives and independent directors with understanding the opinions of shareholders.

・Permanent: All of our Group subsidiaries have customer complaint channels (business units/customer service hotlines/e-mail). The Group's website has contact windows for each company with the telephone number, address, and email of the contact persons.

・Regularly: Announce the "Customer Data Confidentiality Measures" and "Customer Service Commitment" for account statements, latest financial information, and event announcements, and select service role models.

・Irregular: Conduct customer satisfaction surveys via telephone questionnaires, email questionnaires, customer service hotlines, or outsourced services. Organize trust seminars for the elderly and disabled, financial investment seminars, industrial zone seminars, and ESG engagement meetings.

・Ethical Operations and Fair Treatment of Customers

・Information Security and Privacy Protections

・Responsible Finance and Decarbonization Strategies for Investment & Financing

・ESG Products and Services

・Risk Management and Operational Continuity

・Climate Strategy and Management

・Digital Innovation and Inclusion

・Business Performance

・First Bank was ranked in the top 20% in the "First Sustainable Finance Evaluation" by the Financial Supervisory Commission.

・First Bank was ranked in the "top 25% for fair customer treatment" for 2 consecutive years

・First Bank was awarded the "Second Place of the Best Trust Award" and "Second Place of the Pension Trust Award" of the first phase of the Financial Supervisory Commission's trust promotion 2.0 plan, "Banks with Outstanding Results for Conducting Loans to SMEs", "Incentivizing Domestic Banks to Ramp Up Efforts to Conduct Credit Extension for Target Countries Identified in the Country's New Southbound Policy - Outstanding Banks", "Conducting Loan Cases for Six Core Strategic Industries - Grade-A Bank", "Citation Plan for Collaborating Financial Institutions with Stellar Results", "High Distinction Award (1st place) for Growth in the Amount of Financing for New Southbound Countries", "Excellence Award for the Total Amount of Applied Financing", "Excellence Award for the Submission of COVID-19 Cases for Collateral Audit", and "Excellence Award for the Submission of Financing Cases for Collateral Audit by a Branch Office".

・First Life Insurance won the microinsurance competition organized by the Financial Supervisory Commission and received the "Compassion to the Disabled Award" as well as being selected for the 28th consecutive time as an excellent company that "Improves the Insurance Guarantee Plans for Citizens".

・First Bank received the Joint Credit Information Center's "Golden Security Awards" and "Special Contribution Awards-Sustainable Financing". The Bank has won the "Golden Excellence Awards" for 5 consecutive years

・First Bank has remained the number one bank in terms of SME lending market share for 14 years in a row.

・Won the "Excellence Award for Financing Amount Growth in New Southbound Countries" and "Excellence Award for the Number of Credit Guarantee Applications and Financing Amount Growth" from the Overseas Credit Guarantee Fund

・"Financial Consultants for Old-Aged People - Strong Presence Award" from the Trust Association of R.O.C.

・Zhongshan Branch was named a "Financially-Friendly Benchmark Exemplary Bank" by the Financial Supervisory Commission.

・Continued to promote the "Sustainable Performance Linked Loan Project", offering preferential interest rates to companies with improved environmental performance indicators. In 2023, the project approved 146 accounts with a total of NT$346.3 billion

・Permanent: Establish a spokesperson and PR department for liaising purposes.

・Irregular: Participate in various evaluations/symposiums/seminars, and organize press conferences and issue press releases

・Business Performance

・Ethical Operations and Fair Treatment of Customers

・Information Security and Privacy Protections

・Corporate Governance

・Digital Innovation and Inclusion

・Talent Retention and Accessible Benefits

・Social Impact

・"Taiwan's Best Digital Commercial Bank of the Year Award" and "Taiwan's Best Bank for SMEs of the Year Award" from Asian Banking & Finance, an international financial magazine based in Singapore

・The Commercial Times' "Digital Information Security Award - Excellent Quality Award" of the "Digital Finance Award", 3rd "Diverse Trust Innovation Award" - "Best Elderly Care Trust Innovation Awards-Golden Quality Award", "Best Real Estate Management Trust Innovation Awards - Golden Quality Award", "Best Trust Marketing Excellence Awards-Golden Quality Award", "Urban Renewal & Reconstruction of Dangerous and Old Buildings Trust Innovation Awards - Excellent Quality Award', "Best Employee Welfare Trust Innovation Awards - Excellent Quality Award', and "Best Sustainable Trust Innovation Awards - Excellent Quality Award".

・Active interactions with the media to present ESG performance.

・The expert team provides daily updates on market conditions and financial products to help the public keep track of the financial market.

・Permanent: Whistleblowing section

・Regularly: If suppliers involve in environmental pollution, violation of labor laws and regulations, or threat to public interests, they will be required to give an explanation or be excluded as potential partners

・Before launch:
1. Require companies that sell fund and insurance products through the First Bank to have compiled sustainability reports or issued a sustainable development commitment letter.
2. Review the ESG evaluation criteria of wealth management products through the ESG product review mechanism. The level of risk shall be classified based on the nature of these products before putting them on the market

・Irregular: Organize supplier meetings, publish procurement information on the company website, and make bidding transparent

・ESG Products and Services

・Green Operations and Net Zero Initiatives

・Sustainable Procurement and Supplier Management

・Social Impact

・Ethical Operations and Fair Treatment of Customers

・Introduced the 7 core topics of the ISO 20400 Sustainable Procurement Guidelines to procurement practices. Completed the performance evaluation for the certification of the ISO 20400 Sustainable Procurement Guidelines in November 2023, and obtained the certificate and a Level 4 rating.

・Completed investigations of 3,012 suppliers and included 326 suppliers into a database of qualified companies

・Included in the Benchmark Private Businesses and Groups in Green Purchasing by the Taipei City Government for the 9th consecutive year, while green purchasing amounted to NT$115.17 million

・100% of the onshore and offshore fund companies listed in the Group have signed the compliance statement of the "Stewardship Principles" and the "Principles for Responsible Investment (PRI)" respectively

・Permanent: Continued to establish an effective corporate governance structure and complete internal control system. FFHC was selected by the Financial Supervisory Commission (FSC) as a member of the "Coalition of Movers and Shakers on Sustainable Finance" and appointed to the role of convener for the "Working Group for the Promotion of Net Zero Initiatives for Domestic/Foreign Financial Industries".

・Irregular: Participate in competent authority forums, seminars, public hearings, competitions, selection and evaluation mechanisms. Comply with relevant laws and policies of regulatory authorities, cooperate with their supervision and audits, and disclose operational information on the Market Observation Post System and the Company's website.

・Ethical Operations and Fair Treatment of Customers

・Corporate Governance

・Prevention of money laundering, financial fraud and terrorism financing

・Risk Management and Operational Continuity

・Green Operations and Net Zero Initiatives

・Information Security and Privacy Protections

・ESG Products and Services

・Responsible Finance and Decarbonization Strategies for Investment & Financing

・Climate Strategy and Management

・Sustainable Procurement and Supplier Management

・Occupational Safety and Health

・Social Impact

・Selected 9 times by the Taiwan Stock Exchange Corporate Governance Evaluation System into the "top 5% of publicly listed companies", selected for 9 consecutive years as a constituent stock of the "TWSE Corporate Governance 100 Index", and selected for 7 consecutive years as a constituent stock of the "Taiwan Sustainability Index"

・Organize seminars and exchange activities with international sustainable finance organizations or financial industry peers, make relevant suggestions, and propose recommendations to enhance corporate and public awareness of sustainable finance.

・The Payroll Account Section, Carbon Reduction Pioneer Green Credit Card, One-Stop Omni-Channel Customer Interaction Platform, First Gold Securities-Mobile Winner App, and Meile Chuanjia USD Variable Rate Whole Life Insurance all won the 20th National Brand Yushan Award for Best Product. The securities subsidiary also received the Outstanding Enterprise Award, and the "iLEO Digital Bank" won the Best Popular Brand Award.

・Awarded the Excellence Award, the top accolade in the fifth "National Enterprise Environmental Protection Award" hosted by the Ministry of Environment.

・Joined the Partnership for Carbon Accounting Financials (PCAF) and Science Based Targets initiative (SBTi)

・FFHC's TCFD report obtained the highest graded certification of "LEVEL 5+" from The British Standards Institution (BSI) for 3 consecutive years.

・Awarded the "Carbon Reduction Label" from the Ministry of Environment, "Evaluation of Environmental Education Facility and Field - Outstanding Unit", and "Outstanding Unit for Promoting Green Procurement & Green Consumption”

・First Bank’s Head Office Building received the "Energy Efficiency Label for Buildings" from the Ministry of the Interior

・Selected by the Industrial Development Bureau, Ministry of Economic Affairs to organize the A grade certification of Taiwan Intellectual Property Management System (TIPS)

・First Bank donated 1‰ of payments made with the World Card totaling NT$1.37 million to the "School Education Savings Account" platform of the Ministry of Education, which in turn helped 1,065 economically disadvantaged schoolchildren

・First Bank donated 3‰ of payments made with the Yilan Card totaling NT$3.15 million to the Yilan County Government for use in social welfare, tree planting, and tree protection activities

・Reported the business overview to the competent authorities every quarter to help the government keep track of the overall financial environment

・Regular: Organize arts and culture exhibitions, concerts, and the training of table tennis teams.

・Irregular: Organize blood donation/donations/comfort visits/green organic activities/tree planting/beach cleanups and mountain cleanups as part of our charitable and green volunteer activities. Conduct financial primary schools/gender equality workshops/green finance and environmental education courses/health and financial management seminars/free clinics in rural areas. Sponsor sports activities such as tennis/table tennis/weightlifting/athletics, taekwondo/archery/road running/badminton. Participate in ESG-related organizations, host energy-saving seminars, and sustainable finance lectures.

・Social Impact

・ESG Products and Services

・Climate Strategy and Management

・Green Operations and Net Zero Initiatives

・Sponsor dental equipment in rural areas of Chiayi County, Tainan City, and Taichung City to provide better medical services to local residents

・Assisted a total of 4,479 disadvantaged schoolchildren in Ankeng, Zhongzheng, and Erchong Elementary Schools for 13 consecutive years and provided education assistance programs

・Sponsored the "Financial Service Industry Education Foundation" with NT$2.5 million for 9 consecutive years and helped 1,549 students from poor and disadvantaged backgrounds complete their studies in 2023.

・First Bank donated 6‰ of payments made with the Leezen Card totaling NT$10.67 million to the "Tze-Xin Organic Agriculture Foundation" and the "Bliss and Wisdom Foundation of Culture and Education." The donations help provide guidance on organic certification of agricultural products, promotion of organic vegetarian school meals, clean-up of water sources, and enhancing spiritual education

・Assisted 20 elementary schools in remote areas of Hsinchu County and Pingtung County in installing 4,686 sets of LED lighting equipment, which are estimated to reduce electricity use by nearly 400,000 kWh, cut electricity costs by approximately NT$1,580,000, and reduce 201 metric tons of CO2e emissions each year.

・We partnered with the Foundation of Helping Underprivileged Students of Taipei City to promote microinsurance, in addition to holding orientations at village chief's offices and organizations for indigenous people, in an effort to help underprivileged people build a safety net for insurance. A total of 406 disadvantaged people benefited in 2023.

・Launched four green finance environmental education courses including energy conservation and carbon reduction in green buildings, climate change risk management, green loans and loan review, and green consumer finance, as well as two online interactive courses for environmental education

・Created the podcast channel "Chats with First Bank" and invited the public to subscribe and listen. The podcast channel now ranks fifth, attracting tens of thousands of people to listen.

・We held 33 environmental education sessions for enterprises, government agencies, and schools, with a total of 1,290 people participating.

・Sponsored the organization of the "Campus Environment Educational Lectures – The Beauty of National Parks in Taiwan" by the Taiwan Indigo Dye Association, benefiting about 3,486 schoolchildren.

・Held the "Planting Tree for Love" campaign for the 8th consecutive years, planting a total of 10,676 trees and reducing CO2e by 106.76 metric tons per year.

・Held the "I Love Beautiful Sea" beach clean-up activity for 7 consecutive years, collecting a total of 14,590.5 kg of waste such as driftwood, fishery and general waste

・Promotion of gender equality concepts through financial education promotion activities. A total of 56 sessions were held, benefiting around 3,578 people

・Procurement from social innovation organizations listed in the "Social Innovation Database" on the Social Impact Platform of the Small and Medium Enterprise Administration, Ministry of Economic Affairs for about NT$2.69 million

・For the second straight year, we took part in the "Cultivate Fertile Rice Fields with Good Air in Taiwan" public welfare action plan to adopt 100 hectares of land in Hualien, which is expected to reduce CO2 by 900 metric tons every year and help the air pollution problem.

・In 2023, 1,484 volunteers participated, benefiting 17,153 people through 5,494 hours of services.