We respond to the United Nations Sustainable Development Goals (SDGs) and actively uses core functions to help solve social and environmental problems. We continued the four major charitable strategies of "Social Care", "Sports Competition", "Artistic Cultural Creation", and "Green Care" in 2024 and integrated subsidiaries of the Group, First Bank Culture & Education Foundation and First Bank Volunteer Service Team. We work with customers, suppliers, and non-profit organizations in charitable activities. In addition to improving the brand image and corporate social value, these activities also help increase growth in overall operations.

In order to effectively measure the input resources and output benefits, FFHC adopts the community investment management model of London Benchmarking Group (LBG), and uses quantitative data to evaluate the input resources, benefits, results and long-term impact of each project on society. We invested a total of NT$134.71 million in the four major charitable strategies in 2024. We also used the LBG model to evaluate the proportion of investments in the past four years.

First Financial Holding established its volunteer service team in 2011, which is made up of "green volunteers" that focuses on promoting environmental sustainability, and "loving volunteers" devoted to reaching out to underprivileged people. In 2024, we held a total of 173 public welfare sessions, including 57 loving volunteer sessions and 46 green volunteer sessions, as well as 70 sessions in which we visited school campuses and communities to promote financial knowledge. Between 2011 and 2024, 29,161 Group volunteers participated in related events, benefiting 251,866 people. Their combined service hours totaled 117,083 hours. To understand participants' level of satisfaction with our volunteer events, we distributed 8,090 questionnaires in 2024, and 98.71% of them were retrieved. In particular, 89.44% of respondents were satisfied with how the events were held.

First Financial Holding supports underprivileged demographics with actual actions, leveraging our core competencies actively to help underprivileged people understand financial knowledge and protect their own interests. Each year, our volunteer service teams made up of employees would visit far-flung rural communities, schools and social welfare organizations to share financial or money management ideas, continuing to expand the popularization of financial knowledge while opening up opportunities for schoolchildren to absorb financial knowledge. We also introduce the idea of senior citizens' retirement trust and trust products for caring persons with disabilities to our volunteer service, so that senior citizens' and disabled persons' families can be properly looked after in terms of financial security.

We partnered with National Taiwan University Hospital to hold charity and outreach concerts, providing disadvantaged groups with a stage to perform on. The initiative allowed many talented persons with disabilities to demonstrate their gift and self-confidence, as they were able to realize their dream to perform. Over the past 14 years, we have staged 79 concerts, inviting 84 performance groups made up of children with visual, hearing or physical impairment, intellectual disability as well as those from far-flung rural areas. They presented a variety of performances ranging from singing, dancing, percussion, jazz, cheerleading, to lion dance. Their performances drew an audience of 10,000+ people cumulatively.

Held the "iLEO Dream Bus Charity & Public Welfare Activity", in which 20 bags of secondhand summer clothes and 89 kilograms of secondhand toys were raised. The used summer clothes were shipped to impoverished areas in Africa by the "Step30 International Ministries". In addition, our volunteers partnered with the "Taiwan Toy Library Association" to send those secondhand toys (equivalent to a reduction of 183 kilograms of carbon emissions) to Taoyuan Pai Chi Elementary School in the far-flung rural areas. A total of 10 volunteers took part, and around 134 people have benefited.

We partnered with suppliers and customers to donate the 2‰ cashback from transactions made with First Commercial Bank's Living Green Card to help 18 energy disadvantaged high schools and elementary schools in Nantou County and Pingtung County install 6,873 sets of LED lamps, which are estimated to reduce 690,000 kWh in electricity consumption and save NT$2.76 million in electricity bills, resulting in a reduction of 342 MT CO2e.

To materialize a new format of exhibition-going experience to free visitors from geographic restrictions so that they can better understand Taiwan's financial development history as well as the environmental sustainability concept, First Commercial Bank has brought on line the exhibition content of its "Sustainable Finance Hall" at the Headquarters Building and the "Green Finance Education Hall" at its Wanhua Branch. A digital immersive experience featuring the "Metaverse Tour to Twin Halls" has been rolled out, which represents the first digital exhibition hall in the financial sector. As of the end of 2024, the service had recorded a total of 16,007 online views.

To echo the "Net-Zero Green Lifestyle Action Guidelines", we offer complementary water dispenser service inside the business hall of our Yilan Branch, which is rated as Diamond Class for its "soothing vibes featuring historic sites and art". The hall draws many people to snap photos and check in on social media, as we strive to deepen the Group's environmentally sustainable brand image to the public.

The first and second floors of the FFHC Headquarters Building were transformed into an art space in 2011, where local artists are allowed to exhibit their art for free. The move lent support to and injected vitality into local arts, providing employees and customers more opportunities to appreciate art so that they can cultivate a positive attitude toward life. A total of 136 art and cultural exhibitions had been held as of the end of 2024, attracting over 136,000 visitors.

We partnered with the Evergreen Symphony Orchestra to host three "Golden Songs Festival for Dazzling Times" concerts at the Kaohsiung E-DA Royal Theater, Taipei International Convention Center and National Taichung Theater. These concerts featured cross-over performances by Taipei Percussion, Twincussion, Taipei Male Choir and symphony orchestras, and invited established male and female singers to perform on stage. By integrating culturally diverse visual and audio effects, they represented a rich and diverse artistic and cultural feast to the audience, and public welfare organizations were also invited. A total investment of over NT$8 million. All told, an audience of around 6,000 people were in attendance.

We held the "Red Strawberries Say No to Drugs" and "New-Generation Strategic Alliance Against Drugs & Anti-Drug Theatrical Exhibitions and Plays" at five schools in Tainan and New Taipei City together with our customers - the Grace Hsiao Dance Troupe and Taiwan Sunshinebless Association - to teach youths to say no to drugs. These campaigns benefited approximately 1,680 students.

Invited "Kaohsiung City Maolin Elementary School's Drekay children's chorus" and "Tainan Municipal East District Chongsyue Elementary School's baseball team" to join the "Sustainability Journey in the 100-Year-Old City of Tainan", a guided tour focusing on culture and history. Kaohsiung City Maolin Elementary School's Drekay children's chorus also made flash mobs at the CHIMEI Museum and our Tainan Branch, as we strive to safeguard indigenous Tainan culture with actual actions to support the development of regional revitalization.

First Commercial Bank's Yilan Branch has been in operation locally for more than one century. After completing the renovation of its historic bank building, it partnered with Jimmy Liao's team to roll out the "Forget Kissing - It's Time Travel" thematic installation art. This is the first public art display in Taiwan to combine historic relics and installation art while transcending time. In the meantime, visitors can experience crossover interactions alternating between virtuality and physicality through exclusive augmented reality (AR) puzzle games, as we showcase a brand new image for a branch spanning more than one hundred years.

We established a men's table tennis team in 2011, and the team won a total of 24 gold, 19 silver and 25 bronze medals in 2024. We also continued to provide training fees to 9 schools, including Taipei Municipal Song Shan High School of Commerce and Home Economics, which benefited 417 players.

We hosted the 14th "First Bank Table Tennis Championship", which drew nearly 100 teams from around the country to compete. This sporting event, which provides elite table tennis players with a platform to hone their skills and share and exchange experiences, is intended to foster more up-and-coming table tennis stars.

We have organized national tennis championships for 13 consecutive years together with the Maxxis Group. It is the largest and most iconic tennis competition in Taiwan featuring the highest prize money. This competition includes the teenager division (ranking competitions for 12, 14, and 16 year-olds), college student B division, and open and masters divisions. A total of 676 people competed in 2024.

We participated in the "Ministry of Finance 2024 Unified Invoice Cup Road Running Race", which started at the National Taiwan University of Sport's Emblem Plaza. The event attracted approximately 18,000 participants.